Who we are
This Privacy Policy explains how Bound Bella Limited, company number 16810263, handles personal information submitted through this website or provided during business communications. The company address is 50-54 Hammonds Drive, Eastbourne, BN23 6PW. You can contact us at iqbal@boundbella.co.uk or by calling 02045 690 623.
Information we collect
We may collect your name, company name, email address, telephone number, enquiry details, product or service interest, message content and any other information you choose to provide when contacting us. We may also receive limited technical information such as IP address, browser type and basic website usage information where this is needed for security, operation or analytics.
How we use information
We use personal information to respond to enquiries, manage business communications, review outerwear manufacturing requirements, prepare quotations where appropriate, keep records of correspondence, improve website operation and meet legal or regulatory obligations.
Lawful bases
Our lawful bases may include legitimate interests in responding to business enquiries and managing commercial communications, contract or pre-contract steps where you ask us to consider a requirement, consent where you choose to provide information, and legal obligation where records must be kept.
Enquiries and contact forms
Information submitted through the enquiry form is sent to the business so the team can respond. Please avoid submitting unnecessary sensitive personal information. If you provide information on behalf of a company, please ensure you have authority to do so.
Business communications
We may retain correspondence and enquiry records for a reasonable period so we can refer back to requirements, respond to follow-up questions and maintain a clear business record.
Data sharing
We do not sell personal information. We may share information with service providers such as website hosting, email providers, professional advisers or IT support where needed to operate the business. We may also disclose information if required by law.
Data retention
Personal data is kept only for as long as reasonably necessary for the purpose for which it was collected, including enquiry management, business records, legal obligations and dispute handling. Retention periods may vary depending on the nature of the communication.
Data security
We use reasonable administrative and technical measures to protect information. No website or email system can be guaranteed completely secure, so please contact us if your message contains particularly sensitive commercial information.
Your rights
You may have rights to access, correct, delete, restrict or object to certain uses of your personal data, and to complain to the UK Information Commissioner’s Office. To raise a request, contact iqbal@boundbella.co.uk.
Contact details
Questions about this Privacy Policy should be sent to Bound Bella Limited at iqbal@boundbella.co.uk or 50-54 Hammonds Drive, Eastbourne, BN23 6PW.